FAQs

How long will it take for my order to be shipped?

Production time is different for each job depending on the size of the order. Small orders of just a few items can usually be completed within 3-5 business days. Standard shipping is applied to all orders unless special requested, which will be charged to customer based on desire.

DELIVERY:  All orders are shipped from Shippensburg, PA 17257. Any shipping damages should be reported at the time of delivery with the shipping company. Shortages must be reported within 2 working days of receipt of order, otherwise, order will be considered complete. All orders are shipped via UPS or US Postal Service. We only ship to the lower 48 states within The United States. We do not ship out of the Country.

RETURNS: Due to the custom nature of our business, we cannot accept any returns on Engraving, or sublimated items (including typographical or measurement errors on the customer’s part). If a typographical error occurred on our part, we will quickly replace the error.

 

What type of materials can be laser-etched or engraved?

Most non-metallic materials, including wood, plastic, acrylic, glass, leather, and specialty coated metals such as laser brass, aluminum, and anodized aluminum can be laser-etched or engraved. We also laser mark stainless steel. The depth can be defined accordingly. Glass or acrylic engraving with a CO2 laser produces a beautiful frosted effect.

 

What type of materials can be cut with a laser?

We use a 40W C02 Laser Engraver that can cut through thin wood, acrylic, corian, rubber and plastic.

 

I live nearby; can I come into your facility to order my engraving

Absolutely, you are welcomed to come into our Store to place your order.

 

What is Sublimation?

Dye Sublimation is the premiere imaging technology used for creating some of the most highly coveted styles, brands and products on the market.

 

Is Sublimation permanent?

Yes, sublimating an object is permanent and cannot be removed from an object at which its heat adhered to. With any item like this long uses or washes will fade the image.